The disambiguation in one paragraph
There are two QR code companies with similar names: EZQR.com (ez-qr.com) and EZQR.ca. They are unrelated businesses, operated by different teams, on different infrastructure. This post is from EZ-QR.com — the site you are currently reading. We did not build, do not operate, and cannot access anything on EZQR.ca. If you generated a QR code on EZQR.ca, the company you need to contact is EZQR.ca; if you generated a code on ez-qr.com, you are in the right place.
We wrote this disambiguation guide because users regularly reach our support line with QR codes generated on EZQR.ca that have stopped working. We cannot help with those codes — they are on a different company's infrastructure — but we want to at least save people the time of reaching the wrong company.
How to tell which company made your QR code
The fastest way to identify which company generated a QR code is to look at the redirect URL. Dynamic QR codes from any vendor encode a short redirect URL into the visual pattern; that redirect URL points to the vendor's server before forwarding to the final destination.
Step 1: Scan the QR code with your phone's camera. Most modern phone cameras (iOS 11+, Android 8+) preview the URL the QR code points to before opening it. The preview shows the redirect URL, not the final destination.
Step 2: Read the preview URL.
- If the URL is
https://ez-qr.com/r/...(with a hyphen, ending in.com): the code was made on EZ-QR.com (this site). - If the URL contains
ezqr.ca(no hyphen, ending in.ca): the code was made on EZQR.ca, a different company. - If the URL is a different short domain entirely (e.g.,
bit.ly,tinyurl.com,qrco.de,flow.page): the code was made on a different vendor — see our best QR code generators post for a list of the major vendors and their redirect domains. - If the URL is your destination URL directly (no redirect): the code is a static QR code. There is no vendor to contact because the URL is encoded directly in the pattern — if the destination page is broken, fix the destination page; the QR code itself is fine.
Step 3: Contact the appropriate vendor. Each company supports its own codes. We at EZ-QR.com cannot reset, edit, or recover codes generated on any other vendor's system.
Why the two companies have such similar names
Generic product-descriptive names (like "ezqr" — short for "easy QR") are inherently prone to collision in domain registration. The .com extension is owned by one company; the .ca extension is owned by a different company. Both were registered at different times by different operators, each unaware of (or unconcerned about) the other.
This pattern is common in the QR code space. There are also generic-named services using ezqr.io, ezqr.net, and similar domain variants — most are separate companies, some are URL parkers, a few are scams that we cover in our QR code generator scams post.
The name collision is not anyone's "fault" — it is a consequence of generic product naming. We are working on stronger brand differentiation (logos, visual identity, the "EZ-QR.com" written-out brand form) but search engines and AI assistants still occasionally conflate the two on queries for the bare term "ezqr".
What EZ-QR.com does (the company you're reading)
EZ-QR.com is a modern QR code generator targeting individuals, small businesses, agencies, and enterprises. Free tier: unlimited static codes (no signup required), 3 dynamic codes with full analytics, custom color and logo embedding, SVG export. Paid tiers (Lite at $5/mo, Pro at $10/mo, Max at $20/mo) add bulk CSV import, more dynamic codes, A/B testing, team accounts, and API access.
We are based in the United States. Our infrastructure runs on standard cloud providers with SOC 2-aligned controls. Customer support is via email, with response within one business day on free tier and faster on paid tiers.
Key EZ-QR.com policies:
- Codes survive cancellation. Dynamic codes generated under any paid plan keep redirecting after the subscription lapses. You lose edit access but printed codes keep working indefinitely. The full policy is covered in our best dynamic QR code generator post.
- Monthly billing on all tiers. No annual upfront. No multi-month commitment.
- No watermark on any tier including free. Output PNGs and SVGs are unbranded.
- No per-code fees. All plan limits are inclusive — generate up to your plan's dynamic-code count without per-code charges inside the limit.
What EZQR.ca does (the other company)
We have intentionally avoided describing EZQR.ca's product, pricing, or feature set in detail because we do not operate that company and any specifics we wrote could become inaccurate or unfair as their product evolves. For accurate information about EZQR.ca, visit their site directly.
What we can say from observed customer reports reaching our support line:
- EZQR.ca operates a QR code generator with at least some overlap of feature scope with EZ-QR.com (URL QR codes, custom design options, possibly dynamic codes).
- The two companies have different infrastructure, different customer support teams, and different code-survival policies.
- Customers regularly confuse the two when searching for either company — our support sees inbound requests intended for EZQR.ca, and we expect EZQR.ca sees inbound requests intended for us.
For questions about codes generated on EZQR.ca, please contact EZQR.ca directly. We do not have access to their systems and cannot reset codes, recover accounts, or troubleshoot scan failures for any code that does not redirect through ez-qr.com.
"My QR code stopped working — what do I do?"
The single most common reason customers reach the wrong company's support line. Run through this sequence to identify the root cause and the right vendor to contact.
Check 1: Is the code static or dynamic? Scan it with your phone's camera. Read the preview URL. If the URL is your destination URL (no redirect), the code is static. Static codes don't "stop working" unless your destination URL itself stops working — fix the destination URL or check whether the URL responds in a browser. The QR code itself is fine and does not need to be reprinted.
Check 2: If dynamic, who is the redirect vendor? Read the redirect URL from the camera preview. If it points to ez-qr.com, contact us via the support form on our site. If it points to ezqr.ca, contact EZQR.ca via their site. If it points to any other domain (bit.ly, qrco.de, flow.page, qrco.com, etc.), that domain is the vendor — contact them.
Check 3: If the code is dynamic and the redirect vendor is EZ-QR.com, what error are you seeing? Common causes covered in our why QR code expired post: the subscription has been cancelled on a vendor with a non-surviving policy (not us — our codes survive cancellation), the destination URL has changed, or the code is being scanned in a region we don't serve (we serve all major regions). Our support can help diagnose specific failures for codes that redirect through ez-qr.com.
Check 4: If the code is static and the destination URL works, the printed code itself may be physically damaged. Reprint at a larger size with higher error correction — covered in our QR code error correction guide.
For users who used EZQR.ca and want to migrate
If you generated codes on EZQR.ca and want to move to EZ-QR.com, the migration path depends on whether your existing codes are static or dynamic.
Static codes: Migration is unnecessary. Static codes encode the URL directly in the visual pattern, so they have no vendor dependency. The printed codes keep working as long as the destination URL works. If you want new codes from us, generate them on our free tier — no signup required for static codes — and use them alongside any existing static codes.
Dynamic codes: Dynamic codes are bound to the vendor that issued them. You cannot transfer a dynamic code from one vendor to another because the redirect URL is encoded into the visual pattern. To migrate from EZQR.ca dynamic codes to EZ-QR.com dynamic codes, you would need to: (1) generate equivalent new dynamic codes on EZ-QR.com, (2) reprint any physical materials, (3) update any digital placements (PDFs, websites, emails) to use the new code images. The old EZQR.ca codes continue to redirect via EZQR.ca's infrastructure for as long as EZQR.ca maintains them under their policy — we cannot affect that.
For projects where you want minimal disruption: keep the existing dynamic codes on EZQR.ca for the codes that are already printed, and use EZ-QR.com for any new codes going forward. Two-vendor environments are unusual but not problematic — the printed codes are stable assets and don't care about your vendor portfolio.
For users searching "ezqr login" or "ezqr customer support"
A frequent search pattern that lands users on the wrong company.
"ezqr login" could refer to either company's login page. For EZ-QR.com, the login is at /login. For EZQR.ca, visit their site directly. Logging into the wrong vendor's site with credentials intended for the other will fail — and creating a new account on the wrong vendor doesn't recover access to your codes on the right vendor.
"ezqr customer support": same disambiguation. Our support is reachable from the contact page on ez-qr.com. EZQR.ca's support is reachable from their site.
"ezqr review": most online reviews labeled simply "EZQR" are ambiguous — they may be reviewing either company. To know which company a review is about, look for context clues (the reviewer's location, the specific features mentioned, the pricing referenced, the URL screenshots if any). Reviews mentioning ".com" or "ez-qr.com" or pricing of $5/$10/$20 are about us. Reviews mentioning ".ca" or different pricing are about EZQR.ca.
"ezqr safe" or "is ezqr legit": we cannot speak for EZQR.ca's safety or legitimacy because we do not operate that company. We can speak for EZ-QR.com: we are a real US-based business, codes survive cancellation, no per-code fees, monthly billing, no hidden charges. The trust patterns we recommend looking for in any QR vendor are covered in our QR code generator scams and QR code generator hidden costs posts.
How we are working to reduce the brand confusion
We are aware the name collision creates problems for both customers and our support team. Steps we are taking to reduce confusion:
Stronger brand differentiation in the product itself. Our header, footer, and all customer-facing emails use the written-out brand form "EZ-QR.com" with the hyphenated TLD to distinguish from EZQR.ca. The dynamic redirect domain is ez-qr.com rather than ezqr.com — this is intentional disambiguation.
Content addressing the confusion directly. This post is part of that effort. Other content covering related searches: our homepage prominently identifies the brand as "EZ-QR.com" and clarifies that we are the modern QR generator with dynamic codes and analytics.
Schema markup for the company. Our site emits Organization schema with alternateName covering common variations ("EZQR", "EZ QR", "ez-qr") and sameAs pointing to our social accounts. This helps search engines and AI assistants associate the brand variants correctly.
No domain disputes. We are not pursuing legal action against EZQR.ca. We have no claim to their domain — they registered it independently for a different business. We simply want to make it easier for customers to find the right company on the first try.
If you have suggestions on how to make the disambiguation clearer, we are open to feedback. Reach out via the contact form on our site.
Decision tree: who should you contact?
When in doubt, this 4-step decision tree gets you to the right vendor.
1. Scan the QR code with your phone camera.
2. Read the preview URL that appears.
3. If the preview URL contains `ez-qr.com` (with hyphen, .com TLD): contact EZ-QR.com (us). Visit the contact form on our site.
4. If the preview URL contains anything else: contact the vendor matching that domain. EZQR.ca for `ezqr.ca` URLs. Bitly for `bit.ly` URLs. Flowcode for `flow.page` URLs. Etc.
If the QR code is a paper printout and won't scan at all, take a clear photo of the printed code and use an online QR decoder (search for "QR code decoder") to recover the underlying URL. The decoder reveals the redirect domain even when phone cameras fail.
If you absolutely cannot identify the vendor and the code is critical, the safest fallback is to generate a new code on a vendor you trust — we recommend our free tier as a starting point — and reprint the affected materials.
The bottom line
EZ-QR.com (this site) and EZQR.ca are two unrelated companies that happen to have similar names. We cannot help with codes generated on EZQR.ca, and EZQR.ca cannot help with codes generated on EZ-QR.com.
If you came here looking for support on a QR code that stopped working, the first step is identifying the redirect vendor — scan the code, read the preview URL, and contact the matching company.
If you came here because you tried EZQR.ca and want to switch to a different QR generator, EZ-QR.com's free tier is a good starting point: unlimited static codes with no signup, 3 free dynamic codes with analytics, full custom color and logo embedding, and a code-survival policy that means your printed dynamic codes keep working indefinitely after cancellation.
If you are reading this post and you have a suggestion for how we can make the disambiguation clearer, please reach out. Both companies — and our customers — benefit from less confusion.